Privacy Policy

1. Introduction

This privacy policy sets out the type of personal data we may collect about you when you interact with us, how All Time Yachting will store and use that information and how we will keep it safe.

Protecting your privacy and your personal data is an important aspect of the way we create, organise and implement our activities on-line and off-line. Once you choose to provide us with any information by which you can be identified, then it will only be used in accordance with this policy.

For all of our services, the data controller is All Time Yachting d.o.o.

2. Information we collect and how we may use it

We collect data when you visit or interact with us online, through social media, at an event, or when you contact our customer service team through any channel.

The types of information we collect and why we need it are as follows:

2.1 Type of information and why we need it

Name, email and possibly your social network handle.To be able to offer you more services and to send you marketing emails (only if you’ve opted-in).
Name, Address, formal ID, birthdate and nationality to set up a charter contract.To be able to setup a charter contract and to authorize you with local authorities.
Phone number.To contact you in relation to the charter and to authorize you with local authorities.
Your browsing history on our website, your wishlist and interest in blogs.So we may learn from what you like and to send you personalized marketing emails (only if you are opted-in).
Your device ip-addressTo troubleshoot technical issues and to protect our website from fraud or malicious activity.
The type of device and browserTo improve your experience by displaying our website in the best way for your device
Survey responsesTo help us better understand our customers needs and preferences.

We use most of the above data for our own internal analysis to help us better understand our customers, and how our customers use our website. We do this to offer you a better service and user experience.

3. Sharing your information

We will never sell, distribute or lease your data to any third party other than those companies we work with in the normal course of running our business to fulfil your yacht bookings and provide you with a rich personal service and user experience.

When we share data we only share the minimum possible for them to perform their services. We share limited personal information with:

  • WSPay - Web studio d.o.o. - our payment service provider (see statements below)
  • Facebook, Instagram, LinkedIn and Google for targeted marketing whilst browsing the internet
  • Marketing, data insight and advertising agencies who we work with to run our business
  • IT companies who support our website and other business systems.

You’ll find details of how to change the way we use your data in the ‘Your rights?’ section below. More generally, if you don’t want Facebook or other companies to collect or use information based on your activity on websites, devices or apps off Facebook for the purpose of showing you ads, you can opt out from all participating companies through the Digital Advertising Alliance (http://www.aboutads.info/choices/) in the USA, the Digital Advertising Alliance of Canada (http://youradchoices.ca/) in Canada or the European Interactive Digital Advertising Alliance (http://www.youronlinechoices.eu/) in Europe.

4. WSPay

We (sales point) use WSPay for online payments.

WSPay is a secure system for online payments, real time credit and debit card payments, and other payment methods. WSPay ensures the buyer and the merchant with the secure card data entry and transfer, which is also confirmed by PCI DSS certificate. WSPay uses 256-bit SSL encryption and TLS 1.2 cryptographic protocol as the highest protection standards for data entry and transfer.

WSPay Statement about the Protection of Personal Data Transfer

Data protection pursuant to the General Data Protection Regulation of the European Parliament and the Council no. 2016/679- Regulation and implementation of the GDPR

WSPay, being the processor of authorization and payment made by credit cards, uses personal data as the processor pursuant to the General Data Protection Regulation of the European Parliament and the Council no. 2016/679, and compliant with PCI DSS Level 1 Regulations for data transfers.

WSPay uses 256-bit SSL encryption and TLS 1.2 cryptographic protocol as the highest protection standards for data entry and transfer.

Personal data used for the purposes of authorization and payment are deemed to be confidential data.

The following customer's personal data are necessary to fulfil the Agreement (authorization and payment):

  • Name and Surname
  • E-mail
  • Telephone number
  • Address
  • City
  • Post Code
  • Country
  • Type of credit card
  • Credit card number
  • Expiry date (credit card)
  • CVV number for credit card

WSPay does not process or use these personal data except for the purpose of fulfilling the Agreement, the authorization and the payment.

WSPay ensures to meet the requirements determined by applicable personal data protection regulations, for the processors of personal data, especially taking all necessary technical, organizational or security measures confirmed by PCI DSS Level 1 certificate.

5. Email Marketing

If you opt-in to receive marketing emails from us, we’ll send you a few emails each week keeping you up-to-date with our latest news, offers and events.

In addition, if you’ve chartered from us, we may use this information to send you emails about similar products that may be of interest to you. Some emails that we send will be based on actions that you take on our website, for example chartering or viewing a specific yacht. We do this to enhance your experience on our website, and to help you find yachts which we think may be useful to you.

You can unsubscribe from receiving marketing emails from us at any time by:

  • Clicking on the 'Unsubscribe' link at the bottom of any of our marketing emails
  • Under Preferences in your website profile
  • Contacting our customer service team

If you choose not to receive marketing emails you will still receive important charter ralated information by email.

6. Online Advertising

Like many other online retailers, we use a range of digital advertising networks and technologies to send our customers targeted adverts on other websites. The adverts you see will be based on information that we hold about you, and might include:

  • Yachts you have viewed
  • Yachts you have chartered

By visiting our website and consenting to our use of cookies (see below), by chartering through us, or subscribing to our email marketing and consenting to our terms and conditions and privacy policy, you are agreeing to be served browsing-based advertising.

7. Cookies

Cookies are in general edible and yummy, but in this case they are small text files which are created by your web browser when you visit a website. Every time you revisit the same website, your browser retrieves and sends the cookie to the website’s server. Most websites rely on cookies for delivering the best visitor experience and there use ranges from analysing visitor behaviour (known as ‘analytics’), personalising pages, remembering visitor preferences, managing online shopping carts, tracking people across websites and delivering targeted advertising.

We use cookies to improve your shopping experience by doing things like:

  • Keeping your wishlist of yacht offers
  • Keeping your select language and currency
  • Remember last user
  • Analysing web page traffic to make sure that you and other customers can find what you’re looking for easily.
  • When you first land on our website, we’ll show you a message to let you know that we use cookies, and store them on your device. You can disable cookies within your internet browser settings.

Click to here to see our detailed Cookie Policy.

8. Links to Third Party Websites

We may occasionally provide links to third party websites to help you find other relevant information. Such websites are not governed by this privacy policy, and we cannot be responsible for the protection and privacy of any information which you provide whilst using it.

9. Retaining your information

We will keep your personal information for as long as is necessary and solely for the purpose for which it was collected. For example we will keep personal data relating to charters for a minimum of 6 years to comply with our legal and contractual obligations.

At the end of that retention period, your data will either be deleted completely or anonymised, for example by aggregation with other data so that it can be used in a non-identifiable way for statistical analysis and business planning.

You can request at any time to have all personal data that is not needed for legal reasons deleted by going into your account security settings and choosing delete account.

10. Security

We have implemented security policies, rules and technical measures to protect the personal data that we have under our control from: unauthorised access, improper use or disclosure, unauthorised modification, unlawful destruction or accidental loss. All our employees who have access to, and are associated with the processing of personal data, are obliged to respect the confidentiality of our visitors’ personal data.

11. Your Rights

When it comes to your personal information, you have the following rights:

  • The right to be informed about how we use your information
  • The right to access any information we hold about you
  • The right to correct any inaccurate information that we hold about you
  • The right to request that we delete information that we hold about you
  • The right to request that we stop processing your information i.e. using it for any or all of the purposes set out in this privacy policy
  • The right to access your information in such a way so that it can easily be transferred from environment to another in a safe and secure way
  • The right to object to, and opt-out of our email marketing at any time
  • We try to ensure that our services are made easy for you to exercise any of these rights, at any time.
  • If you have any questions or wish to exercise your rights, please contact us.

12. Countries outside of the European Union

To fulfil a charter outside the EU, some data will be passed on to the charter company which might be outside of the European Union. As with all of our data transfer, this is carried out in a secure way and only the information needed to fulfil your charter (e.g. name, contact details, address) will be provided.

13. Changes to our Privacy and Cookie Policy

From time to time, we may update our privacy and cookie policy to reflect changes in the way we provide our services to you, or in accordance with changes in data protection law. We encourage you to stay familiar with our privacy policy, but rest assured that If any significant changes are made, we will let you know.

If you have any questions about any changes we make, you are entitled to invoke any of your rights as set out above. We also encourage you to contact us.

14. How to contact us

We welcome all feedback, good or bad. If you have any questions and/or comments about our Pirvacy Policy and this statement, please contact us by using the following contact details:

  • Via chat - Use our website integrated chat
  • Via our contact form - Our contact form is below
  • Via our email info@alltimeyachting.com
  • or via post - Write to us at:

All Time Yachting d.o.o.
OIB: 67752349115

1 Augusto Ferri
Rovinj 52210
Croatia

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